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Services

Synthotech delivers a comprehensive range of specialist water industry services alongside the supply of advanced leak detection, utility location, and drainage inspection equipment. Our services are designed to support water companies, utilities contractors, civil engineering teams, and infrastructure operators by increasing productivity, reducing downtime, improving compliance, and maximizing return on investment.

By working in partnership with our customers, Synthotech provides practical, field-focused solutions that enhance operational performance across water, wastewater, gas, and utility networks.

Asset Management and Product Maintenance

Effective equipment asset management is critical for maintaining operational efficiency, safety compliance, and measurement accuracy. Whether managing a single leak detection unit or an entire fleet of utility locating and survey equipment, Synthotech’s structured asset management programme ensures your tools remain reliable and audit-ready.

Our services include:

• Scheduled calibration of leak detection and gas tracing equipment

• Safety inspections and compliance checks

• Preventative maintenance programs

• Equipment diagnostics and repairs

• Fleet tracking and asset oversight

Regular calibration ensures instruments such as hydrogen gas trace systems, GPR locators, and CCTV survey equipment maintain precision and meet industry standards. Preventative servicing reduces unexpected breakdowns, helping customers avoid costly delays on-site.

Our in-hours technical support team provides responsive repair and maintenance services to minimise downtime and keep operations running smoothly. Synthotech’s goal is to keep your teams working safely, efficiently, and without interruption.

Training

Synthotech provides professional technical training for leak detection, utility locating, GPR surveys, and CCTV inspection equipment across our full product range. We understand that investing in equipment must be matched with investment in operator competence.

Our training programs include:

• Introductory product familiarisation

• Advanced technical operation training

• On-site practical field training

• Customised courses tailored to operational requirements

Training can be delivered at:

• Our Harrogate Milner Court Campus

• STaRs – the Group Test and Research Site

• Customer facilities

• Live operational environments

By offering hands-on, real-world training, we help engineers improve accuracy in leak detection, optimise utility locating performance, and increase confidence when working on live potable water or gas networks. Well-trained operators reduce risk, improve efficiency, and deliver better outcomes for end clients.

Location, Leak Detection and CCTV Surveys

In addition to equipment supply, Synthotech offers specialist utility location, water leak detection, and CCTV drainage survey services. Our experienced Technical Support Engineers provide expert assistance for complex or high-risk projects.

Our capabilities include:

• Utility location using Ground Penetrating Radar (GPR)

• Precision cable and pipe locating

• Water leak detection on pressurized mains and service pipes

• Hydrogen gas tracing surveys

• CCTV drainage and sewer inspections

• Surveys of live potable water infrastructure

• Live gas pipe surveys conducted by qualified engineers

By combining advanced equipment with experienced operators, Synthotech delivers accurate, efficient surveys that reduce excavation risk, prevent asset damage, and improve first-time fix rates.

Our support services are ideal for contractors requiring specialist expertise, additional capacity during peak workloads, or independent verification of survey results.

Consultancy and Innovation Development

Through our sister company, Synovate, Synthotech provides water network consultancy, operational strategy support, and innovation development services.

We support utilities and contractors in:

• Network operation optimisation

• Asset management strategy development

• Carbon reduction initiatives

• Health and safety risk reduction

• Process improvement and digital integration

• Development of innovative tools and methodologies

• Operational cost reduction

Our consultancy services focus on delivering measurable improvements in performance, sustainability, and customer satisfaction. By combining field expertise with forward-thinking innovation, we help organisations streamline operations while meeting environmental and regulatory targets.

By integrating specialist products with asset management, technical training, field support services, and consultancy expertise, Synthotech provides a complete, end-to-end solution for the water and utility sectors.