SynthoCARE

Synthocare – Dedicated Customer Support

Synthocare is the dedicated customer service and aftersales support division of Synthotech, providing comprehensive support for our leak detection, utility locating, GPR survey, and CCTV inspection equipment. We pride ourselves on delivering industry-leading customer service that goes beyond the point of sale — supporting customers from initial purchase through to long-term maintenance, servicing, and asset management.

Our goal is simple: to keep your equipment operational, compliant, and performing at its best throughout its lifecycle.

Customer Service and Technical Support

To ensure fast and direct access to assistance, Synthocare operates a dedicated customer service phone line. Whether you need help with an order, want to schedule equipment servicing, arrange a repair, or raise a query, our experienced team is ready to help.

The Synthocare team is your central point of contact for:

Equipment repairs and servicing
Calibration and maintenance scheduling
Shipping and returns
Training enquiries
Warranty support
General customer service and order queries

We provide responsive, knowledgeable support to minimise downtime and keep your operations running smoothly.

Professional Training for Utility and Leak Detection Equipment

Synthotech delivers expert technical training for the equipment we supply across our full product range.

We understand that investing in advanced equipment must be matched with investment in operator competence and safety.

Our training programmes include:

Introductory product familiarisation
Advanced technical operation training
On-site practical field training
Customised courses tailored to specific operational requirements

Training can be delivered at:

Our Harrogate Milner Court Campus
STaRs – the Group Test and Research Site
Customer premises
Live operational environments

By providing hands-on, real-world training, we help engineers improve leak detection accuracy, enhance utility locating performance, and work confidently on live potable water and gas networks. Skilled operators reduce excavation risk, improve efficiency, and protect underground infrastructure.

Equipment Repairs and Servicing

As a manufacturer of Synthotech-branded equipment, we carry out in-house repairs, servicing, and calibration at our fully equipped headquarters. This gives us complete control over quality and turnaround times.

Key features of our repairs service our:

On-site minor repairs by our Technical Support Engineers
Collection and return shipping for complex repairs
Fully equipped repairs workshop at our HQ for fast turnaround times
Preventative maintenance services

Most repairs are completed and returned within 5–7 working days, helping minimise disruption to projects.

Free Loan Equipment During Repairs

We understand that equipment downtime can delay critical, time-sensitive utility projects. To reduce operational disruption, Synthocare offers free loan equipment during the repair period, subject to availability.

When you send equipment in for repair, we can dispatch a replacement unit to keep your teams operational and minimise downtime. This service supports business continuity and helps maintain productivity on site.

Synthotech is proud to be one of the only utility equipment suppliers offering this level of aftersales support — reinforcing our commitment to long-term partnership and customer success.

With Synthocare, you benefit from expert technical support, professional training, fast repairs, and comprehensive lifecycle management — ensuring your utility location and leak detection equipment performs reliably when you need it most.

Contact SynthoCare by phone, +44 (0) 1423 816079, or by email synthocare@synthotech.co.uk